Refund Policy

NOTE: THE BELOW POLICY ONLY APPLY TO ONLINE SHOPPING. WE DON'T OFFER REFUND ON  ITEMS PURCHASED DIRECTLY AT OUR OUTLETS.

 If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Khan Collection returns form. Returned items must not be washed, worn or altered. We do not accept returns of underwear, Made to measure items , nor of custom-made or personalised items (including items that have been monogrammed or engraved).Please allow up to 14 days for this to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

All customers must fill out an online returns form by clicking here.

PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR ORDERS TAKEN ON THE WEBSITE. 

Returns can only be carried out if you return your order to Customer Services at the below returns address. 

If you have any issues with returning your items please email info@KhanCollection.co.uk quoting your order number, name, items you wish to return and reason for return. 

RETURNS ADDRESS

All mailed returns should be sent to the following address:

Khan Collection Online Ltd

UNIT 14

1-3 UXBRIDGE ROAD

HAYES

UB4 0JN

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 14 days of receipt.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know. 

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.